ShiftSync is a purpose-built compliance CRM designed specifically for NDIS providers. Navigate registration, audits, and daily operations with confidence.
From Support Coordination to Specialist Behaviour Support — every feature maps directly to NDIS Practice Standards and Quality Indicators.
Every feature in ShiftSync directly supports the evidence requirements outlined in the National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018.
Participant rights, governance, operational management, safe environments, feedback & complaints, and human resource management.
Real-time documentation, incident tracking, and worker screening that proves compliance daily — not just at audit time.
Automated record-keeping for service delivery, authorisations, qualifications, and participant outcomes. Pull reports in seconds.
From participant onboarding to compliance reporting — ShiftSync replaces scattered spreadsheets with an integrated, audit-ready system.
Complete participant profiles with NDIS plans, goals, preferences, and support histories. Ensure person-centred support documentation aligns with Quality Indicators.
Auto-match support workers to participants based on qualifications, preferences, and participant needs. Prevent scheduling conflicts and qualification mismatches.
Structured progress notes with mandatory fields for outcomes, goals alignment, and safeguarding observations. NDIS-auditor friendly formatting built-in.
Real-time incident logging with automated escalation workflows. Capture, investigate, and review incidents aligned with NDIS incident management obligations.
Generate audit-ready reports on service delivery, worker qualifications, incident trends, and participant outcomes. Export in formats ready for NDIS Commission review.
Track WWCC clearances, NDIS Worker Screening Checks, qualifications, and mandatory training. Automatic expiry alerts keep your workforce compliant.
Support Coordinators juggle complex participant plans, multiple stakeholders, and compliance requirements. ShiftSync streamlines the entire journey from plan implementation to outcome reporting.
Map NDIS plan goals to specific supports and track progress against outcomes in real-time.
Maintain a directory of connected providers, track referrals, and manage service agreements centrally.
Record evidence of capacity building activities that demonstrate participant choice and control.
Auto-compile participant progress reports, outcome evidence, and budget utilisation for NDIS plan reviews.
Support Coordination Session
Today, 2:00 PM · 45 mins
OT Assessment Referral
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12
BSPs Active
3
Restrictive Practices
0
Overdue Reviews
For providers registered under the Specialist Behaviour Support supplementary module, ShiftSync provides comprehensive tools to manage Behaviour Support Plans (BSPs), restrictive practice authorisations, and regulatory reporting to the NDIS Commission.
Create, review, and version-control BSPs with integrated participant goal tracking and functional behaviour assessment links.
Maintain a complete register of all restrictive practices with automatic expiry alerts, authorisation tracking, and NDIS Commission reporting.
Link behavioural incidents to BSP strategies and restrictive practice use for comprehensive oversight and pattern analysis.
Workflows designed for PBS practitioners and senior behaviour support practitioners to review, approve, and monitor plan implementation.
Join NDIS providers who have replaced compliance anxiety with confidence. Start your free trial today — no credit card required.
Free onboarding support for all new organisations · NDIS registration guidance included